2026Work
Makdel
The buyer finds the part by vehicle model or part code instead of calling and describing it. The order arrives already correct.
What was not working
An auto-parts catalogue is nearly unusable without the exact code. Every enquiry ended in a phone call, and a misheard model meant a returned part.
What we did
An online store with search by vehicle model and by part code, with ordering and checkout in the same flow. The buyer confirms the part before paying.
Result
The buyer confirms the part themselves, before paying. Orders arrive correct the first time, so the confirmation calls and the returns caused by a misheard model are gone.
Do you have a similar process still running by hand?